Trade information

Orders

Orders may be placed by phone, email or online (for existing stockists only).

Minimum order

No minimum order. Carriage paid over £100 (see below).

Carriage paid

On orders over £100 (ex VAT) in the UK mainland only. All non UK orders or orders from non UK mainland will have carriage added at standard postage/courier rates.

Minimum product order

Cards – 6 per design
Notebooks – 4 per design
Social Stationery – 4 per design
Gift Wrap – 25 sheets per design
Prints – 4 per print
Year Planners – 4

However this is a guide and we’re quite flexible on quantities.

Payment terms

Payment for opening orders is due at the time of shipment. A pro forma invoice will be issued on receipt of the order. 30 days terms on subsequent orders (UK only)

All orders outside the UK will be invoiced on a pro forma basis.

We accept BACS payments, cheques, most credit cards and Paypal.

Australia and Canada

If you have a shop in Australia or New Zealand please contact our distributor at: admin@scarpaimports.com

If you have a shop in Canada please contact our distributor at: new@papereclips.com

Delivery

For new stockists please allow up to 10 days for delivery and note that goods will be despatched on receipt of payment of pro forma. For existing stockists we aim to deliver within 5 days but please note this can be longer at busy times (i.e pre-Christmas and after trade fairs). If you need your order urgently please let us know upon ordering and we’ll try our best to accommodate. We will always confirm we have received an order and inform you of an estimated delivery time or any delays.

Returns

We do not offer sale or return or exchange on any undamaged products. We take the utmost care and attention to detail throughout the while process to packing and delivery so if the goods arrive in less than perfect condition we will offer an exchange providing we’re informed within 3 days of you receiving it.

More information

All products are on the website or in the catalogue (see catalogue page or click on catalogue image above to download). If you require any more information on pricing and delivery times or for images, press enquiries or commissions please contact us at info@alisonhardcastle.co.uk . We look forward to hearing from you.