Terms and conditions

Alison Hardcastle is a UK registered company.
The company’s registered address is:
Alison Hardcastle
Honeysuckle House
Yo42 1QY

‘We’ ‘us’ or ‘our’ is the supplier of the products available on www.alisonhardcastle.co.uk or www.alisonhardcastle.com

Acceptance of Terms

By using www.alisonhardcastle.co.uk or www.alisonhardcastle.com you agree to be bound by these terms and conditions. Please read these terms and conditions carefully and make sure that you understand them before ordering any products from our site.
You should understand that by ordering any of our products you agree to be bound by those terms and conditions. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Use Of This Site

The use of our site www.alisonhardcastle.co.uk or www.alisonhardcastle.com and it’s content is intended for the personal and wholesale use. If you use this website in any way that we haven’t authorised then you may be reported for criminal offences. Your use of this website and any dispute about it is subject to the laws of England and Wales.

Pricing & Availability

All prices are stated in British Pounds Sterling and are inclusive of VAT.
All payments are made through Paypal. This secure merchant is independent and will never disclose your payment details to us. We accept all major credit and debit cards through this payment method.
All prices are subject to change and we retain the right to adjust prices at any given moment. We also retain the right to discontinue a product at any given time.
All products are subject to availability. If a product is temporarily out of stock please email us on info@alisonhardcastle.co.uk and we’ll notify you as soon as it’s back online.

Descriptions & Product Information

Alison Hardcastle has made every effort to ensure that photographs, colours, dimensions and product descriptions represent our products as accurately as possible.
Slight variations in appearance and colour can occur due to the production process, the lighting when photographed or your computers monitor settings.
Goods that have been hand printed or made by hand are done so to a high and consistent standard – however we cannot guarantee they are all exactly the same.
Cards are blank inside unless stated otherwise.

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


We aim to deliver all mainland UK orders within 5 working days using Royal Mail postal service. Some products such as prints and some stationery will not fit through a standard letterbox so it is likely you will receive a card explaining rearrangement of delivery.
Sometimes due to busy times or unforeseen circumstances deliveries may take longer. If you have not received your delivery within 7 working days (and have checked that a card has not been left or the item left in a safe place or with a neighbour) please contact us on info@alisonhardcastle.co.uk.
Please note that import duties and shipping taxes are your responsibility.

Refund Policy

We hope that you like your Alison Hardcastle product. However if you are not entirely happy you must notify us and return your unwanted products for a refund within 10 working days of the date received. If it is simply unwanted the product must be returned as new and in a saleable condition. Please use adequate insurance/tracked postal service and obtain proof of postage from your Post Office when sending the item as we cannot refund products damaged or lost in transit. We will check the returned product and notify you as soon as possible as to your refund entitlement.
We will refund the product in full but unfortunately we cannot refund the return postage. We will refund any money using the same method as original payment was made. This does not affect your statutory rights as a consumer.

Damaged products

All Alison Hardcastle products are quality checked in our studio but if you do receive a faulty product please notify us within 48 hours of receipt of your delivery. We will then arrange a refund or exchange depending on which is decided. We will on some occasions ask for photographs of the damage so we can assess whether it is necessary for you to return the item or not. Please obtain proof of postage as we cannot refund items lost in transit. We recommend you always check your product upon delivery. We will refund any money using the same method as original payment was made. This does not affect your statutory rights as a consumer.


We take great care to keep all customer and trade partner information confidential. Any information collated by ourselves is used strictly for our sole use. We would never supply customer details to a third party and only use the mailing list as a way of making the customer aware of offers, products and services which may be of interest and beneficial to the customer.
All payments are made through Paypal. This secure merchant is independent and will never disclose your payment details to us.

Your submission of personal information through the store is governed by our Privacy Policy.

Third Party Links

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


This website and it’s content, designs, graphics, layout, logo and photographs is copyright of Alison Hardcastle – ©Alison Hardcastle 2017. All rights reserved. You may not copy, redistribute, reproduce, download, copy, publicly display or modify any part of the website or content without written permission from Alison Hardcastle. If you are press, social media in the form of a blog or similar or a student and you wish to use our images or any content please contact us at info@alisonhardcastle.co.uk.

Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Alison Hardcastle, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Consumer Rights

As a consumer you may cancel at any time within seven working days, beginning on the day after you received the products. To cancel a contract you must inform us by email. You must arrange to have the product delivered back to us as new, packaged and in a saleable condition at your own cost. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply you may have a right of action against you for compensation. This provision does not affect you statutory rights as a consumer.

Law and Jurisdiction

Contracts for the purchase of products through our site and any dispute or claim arising out of or in connection with them or their subject matter will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation will be subject to the jurisdiction of the courts of England and Wales.

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Contact Information

Questions about the Terms of Service should be sent to us at info@alisonhardcastle.co.uk